Make the next sale easier to deliver, bill and explain.
A good customer agreement helps your team understand what was promised, when work can be invoiced and what happens if the scope changes.
Available Supported tools: Available. Assurance: Early Access — synthetic-data walkthroughs only; customer rollout planned.
After signing in, open Support, then New support request, and choose General / Query. Quote Founder contract workflow.
Start with the document you need
Selling project work
Look for supported documents that record scope, milestones, acceptance and change control. Keep the signed version and approved changes with the project records.
Selling subscriptions or software
Clarify the service, pricing period, included usage, additional charges and renewal process. Where customers negotiate an order form, confirm how it relates to the main terms and any later amendment.
Buying services or software
Understand the supplier's charges, renewal dates, delivery obligations and exit process. Escalate provisions that need specialist legal review, including liability, data protection or unusual commercial commitments.
From signed terms to a billing question
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Review the signed terms
Confirm scope, milestones, acceptance criteria and billing triggers.
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Check delivery evidence
Verify that required acceptance has been recorded.
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Compare to billing record
Identify gaps, partial invoices or changed scope.
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Assign an owner
Give the question to the person who can act.
Five terms your team should be able to find
| Term | Practical question |
|---|---|
| Scope and deliverables | What exactly has the customer bought? |
| Acceptance | Who confirms delivery, and what evidence is required? |
| Billing trigger and payment date | When may an invoice be issued, and when is payment due? |
| Changes and extras | How is additional work agreed, priced and recorded? |
| Queries, renewal and exit | Who handles a dispute, and what dates or notices need attention? |
When the question needs a legal professional
A disputed clause, threatened claim, complex cross-border agreement or material liability issue may need a solicitor or another appropriately qualified professional.
Matter & Assurance: Early Access — synthetic-data walkthroughs only. It is distinct from a BI Assurance Case. A professional legal handoff requires accepted instructions, the relevant scope, permissions and agreed terms.
Telelegal supports consultations with independent professionals under their own responsibilities. Dogetlawyer provides the technology platform.
Legal AI with visible limits
Legal LLM/RAG: Research Programme — internal engineering; no customer use or published evaluation. Current products use external models and supported legal controls. Professionals retain responsibility for checking outputs.
Questions, answered
Are these documents suitable throughout the UK?
Will a template guarantee that a customer pays?
Can the tool decide that we should claim late-payment interest?
Do all agreements require a lawyer?
Is Matter & Assurance a mergers-and-acquisitions service?
Explore your next workflow
Dogetlawyer is a technology platform, not a law firm. This is general legal information, not legal advice.